What Makes a Great City Manager?

The role of a city manager is multifaceted, encompassing leadership, political acumen, and community service. One might think that the ability to count votes or have a solid political base is the defining characteristic of a successful city manager. However, this narrow view overlooks the broader competencies and qualities that truly make a city manager effective. This article explores the hallmarks of a great city manager and the essential characteristics they must possess to lead effectively.

Communication Skills and Transparency

A powerful resource for any city manager is the ability to communicate effectively. This involves explaining policies and proposals to diverse groups and individuals, as well as actively listening to their opinions and suggestions. As illustrated by the example from the Kansas City Star, mere political clout, while valuable, is not sufficient for long-term success. Leaders who can articulate their vision and connect with the community through clear and open communication are more likely to build trust and support.

Transparency is another key component. By fostering an environment of openness, city managers can demonstrate accountability and build a strong rapport with their constituents. Holding regular staff meetings and allowing open access to important information can help break down barriers and facilitate a more collaborative culture within the city administration. Leaders who embrace this approach are better positioned to navigate the complex network of relationships that exist within a city, whether that be between city council members, business leaders, non-profit organizations, or neighborhood associations.

Never Assumption: Always Verification

City management comes with a host of challenges, and one of the greatest pitfalls is making assumptions. As stated in the second example, many mistakes stem from incorrect assumptions. Successful city managers must cultivate a mindset of verification and evidence-based decision-making. This means taking the time to thoroughly research and verify information before making any decisions. By developing a habit of asking questions and seeking clarification, city managers can avoid costly mistakes and ensure that their decisions are well-informed and accurate.

For instance, a city manager might receive information about a proposed project or policy and face the temptation to act on it quickly. However, jumping to conclusions without proper verification can lead to severe consequences. Instead, a more effective approach is to gather all relevant data, consult with experts, and seek input from community members before making any decisions. This not only enhances the quality of the final outcome but also fosters trust and credibility within the community.

Encouraging Innovation and Change

The third characteristic that sets a great city manager apart is their willingness to embrace change and innovation. While it is tempting to follow the path of least resistance, often the safest (and easiest) path is not the best path. As the example suggests, constantly encouraging employees and teams to seek out better ways of doing things fosters a culture of continuous improvement and innovation. This can lead to significant benefits, such as more efficient processes, enhanced service delivery, and a more vibrant community.

City managers who instill in their teams the importance of thinking creatively and pursuing novel solutions can drive positive change within the city. For example, a city manager might challenge their staff to redesign a public services system or explore alternative methods of economic development. This mindset can lead to innovative initiatives that not only improve the city's operational efficiency but also boost community engagement and satisfaction.

Infrastructure, Finance, and Economic Development

Effective city management requires a deep understanding of municipal finance, infrastructure planning, and economic development. These are the building blocks of a vibrant and sustainable city. A city manager who is adept at managing these areas can ensure that the city has a solid foundation on which to grow and thrive.

For example, a city manager with a strong grasp of municipal finance can create a budget that is both equitable and efficient, ensuring that resources are allocated in a way that maximizes their impact. Similarly, a city manager with expertise in infrastructure planning can develop a long-term strategy for maintaining and improving the city's roads, parks, and public spaces, leading to a more livable and attractive urban environment. Lastly, a city manager who understands economic development can work with business leaders and non-profit organizations to foster an environment that encourages job creation and entrepreneurship, thus driving economic growth and prosperity.

By leveraging and empowering other city departments, a city manager can foster a collaborative environment where each department can contribute to the overall mission of serving the community. This can lead to more effective and efficient service delivery, as well as a more engaged and satisfied citizenry.

In conclusion, an effective city manager is not just someone who can count votes or have a strong political base. They must possess strong communication skills, be willing to verify assumptions, encourage innovation, and have a deep understanding of municipal finance, infrastructure, and economic development. By embodying these characteristics, city managers can lead their cities towards a brighter and more prosperous future.