The Best Live Chat Software for Sales Representatives: A Comprehensive Guide

As a sales representative, your primary goal is to engage with potential clients, generate leads, and ultimately convert them into paying customers. One of the most efficient ways to achieve this is through live chat software. The right live chat tool can help you build strong relationships, enhance customer engagement, and improve sales performance.

Essential Features for Sales Representatives

When choosing the best live chat software for sales representatives, it's crucial to consider several key factors. These include user-friendliness, functionality tailored to your business needs, and cost-effectiveness. If you want a live chat solution that not only offers advanced features but also ensures that these features are easy to use, REVE Chat and Messagely are two top contenders.

REVE Chat: Tailored for Sales Excellence

REVE Chat provides a robust set of features designed specifically for sales teams. It excels in facilitating lead generation, relationship building, and conversion.

Lead Generation and Relationship Building

One of the key features of REVE Chat is its ability to implement forced fields, allowing you to ask for visitor details before engaging with them. This not only helps in generating leads but also ensures that you start building relationships with your potential customers right from the first interaction. Additionally, REVE Chat offers a user-friendly interface, making it easy for sales representatives to swiftly contact and communicate with clients without any disruptions.

Chat History and Follow-Ups

REVE Chat's chat history feature is another standout benefit. This allows sales representatives to quickly refer to past conversations and make relevant follow-ups. Such detailed interaction history creates a sense of appreciation among customers, ensuring that their previous engagement is taken seriously. This ultimately enhances customer trust and increases the likelihood of repeat purchases.

Messagely: A Cost-Effective Solution for Sales Representatives

Messagely is another excellent choice for sales representatives, offering a comprehensive set of features at an affordable price point. It excels in visitor tracking, targeted messaging, and knowledgebase deployment, making it ideal for engaging and supporting potential customers.

Visitor Tracking and Data Logs

Messagely's visitor tracking feature is incredibly useful. It allows you to accurately follow the activities of your visitors, such as the pages they visit and the actions they take. This detailed data is not personally identifiable, ensuring privacy. However, the data can be incredibly useful for maximizing customer engagement and support.

Targeted Messages for Enhanced Engagement

With Messagely, you can send targeted messages like emails, chats, and push notifications to specific visitors. This feature is particularly effective for discussing special prices and offering discounts to a select few. Tailored messages can greatly increase customer engagement by addressing their specific needs and preferences.

Self-Service Knowledgebase

One of the standout features of Messagely is the ability to create a dedicated knowledgebase for your brand or website. This allows visitors to find answers to their common questions without needing to contact a sales representative. This reduces the burden on your live agents and improves the overall user experience.

Pricing and Value for Money

The pricing of Messagely is value-for-money, and it offers excellent features for the price. The Basic subscription is available for only USD 29 per month, making it an ideal choice for sales representatives on a budget. This entry-level subscription includes enough features to meet the needs of most sales teams, giving you a significant competitive edge.

Conclusion

In conclusion, both REVE Chat and Messagely are top-tier live chat solutions specifically designed to enhance the performance of sales representatives. Whether you need advanced features like forced fields and chat history or a more affordable option with comprehensive visitor tracking and targeted messaging, these solutions offer significant benefits. If you're considering investing in live chat software, both companies offer trials, allowing you to assess their abilities without committing to a full purchase.